Privacy Policy

1 Introduction

OneWPC, referred to in this Privacy Policy as “OneWPC,” “we,” “us,” or “our,” respects your privacy and is committed to protecting your personal information.

This policy applies to information collected through OneWPC.com, our account registration system, order request forms, customer communications, and related web hosting or domain services.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

2 Information We Collect

Account and contact information

When you create an account, contact us, or request a service, we may collect:

• Your full name.
• Email address.
• Telephone or WhatsApp number.
• Company or business name.
• Billing or business address.
• Account login and profile information.
• Messages and information submitted to customer support.

Order request information

When you submit an order request form, we may collect information about the hosting plan, domain, website service, or other service you are interested in. We may also collect your project requirements, preferred domain name, requested features, budget information, and any notes you provide.

Cookies and website usage information

When you visit our website, we may automatically collect limited technical information, including:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages viewed and actions taken.
• Referring website or traffic source.
• Approximate location based on your IP address.
• Date, time, and duration of your visit.

We may use cookies and similar technologies to operate the website, remember user preferences, maintain security, understand website usage, and improve our services.

3 How We Use Your Information

We may use the information we collect to:

• Create, maintain, and secure customer accounts.
• Process and respond to order requests.
• Provide web hosting, domain, and related website services.
• Communicate about quotations, orders, renewals, and support.
• Verify account activity and prevent unauthorized access.
• Improve our website, services, and customer experience.
• Analyze website traffic and service performance.
• Detect fraud, misuse, security incidents, or illegal activity.
• Maintain business, accounting, and transaction records.
• Comply with applicable legal and regulatory obligations.
• Enforce our agreements, policies, and service terms.

4 Legal Grounds for Processing

Depending on your location and applicable law, we may process personal information based on one or more of the following grounds:

• Processing is necessary to provide a service or take steps at your request before providing a service.
• Processing is necessary for our legitimate business interests, including security, administration, customer support, and service improvement.
• You have provided your consent.
• Processing is necessary to meet a legal or regulatory obligation.

5 Cookies and Analytics

OneWPC may use essential, functional, and analytics cookies. Essential cookies support website security, account access, form submissions, and core website functions.

Analytics cookies help us understand how visitors find and use our website. These tools may collect device information, page activity, traffic sources, and approximate geographic information.

You may control or delete cookies through your browser settings. Blocking certain cookies may cause some website features to function incorrectly.

6 How We Share Information

We do not sell or rent your personal information. We may share limited information with trusted service providers when necessary to operate our business or provide requested services.

These service providers may include:

• Hosting infrastructure and cloud service providers.
• Domain registration and domain management providers.
• Email and customer communication providers.
• Website analytics and security providers.
• Payment or invoicing service providers, where applicable.
• Professional advisers, auditors, or legal service providers.

We may also disclose information when required by law, a valid legal request, court order, or government authority, or when reasonably necessary to protect OneWPC, our users, or the public.

If OneWPC is involved in a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable law.

7 Domain Registration Information

When you request domain registration or management services, certain registrant information may be provided to domain registries, registrars, or other domain service providers as required to register and administer the domain.

Domain registration information may be processed according to the policies of the relevant registrar or registry. Privacy or proxy registration services may be available for eligible domain extensions, but availability is not guaranteed.

8 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include account access controls, encrypted connections, server security measures, backups, monitoring, and restricted administrative access.

9 Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain customer and transaction records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information, the service provided, and applicable legal obligations.

10 Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a portable copy of eligible information.
• Submit a complaint to an appropriate data protection authority.

Some requests may be limited where we must retain information to provide a service, protect legal rights, prevent fraud, or meet legal obligations. We may request reasonable information to verify your identity before processing a privacy request.

11 International Data Processing

Our service providers or infrastructure may process information in countries other than the country where you live. Privacy laws in those locations may differ from the laws in your jurisdiction.

Where required, we use reasonable safeguards intended to protect personal information transferred across international borders.

12 Third-Party Websites and Services

Our website may contain links to third-party websites, registrars, payment services, social platforms, or other external services. Their privacy practices are controlled by their own policies.

OneWPC is not responsible for the privacy, security, availability, or content of third-party websites or services.

13 Children's Privacy

OneWPC's website and services are intended for business users and individuals who are legally able to enter into a service agreement. We do not knowingly collect personal information from children under the minimum legal age applicable in their country.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

14 Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Your continued use of the website after an update means that the revised policy will apply to your subsequent use of our services.

15 Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact OneWPC using the details below.